Support
Here to help.
Set up in a minute, learn the light and find quick answers. If you are stuck, a real person will reply.
Setting up
- 1
Switch on the Cube
The light glows white while it starts, then turns blue when its WiFi is ready.
- 2
Join its WiFi
On your phone, open WiFi settings and pick the Cube's network. Do the same on every phone that wants to play.
- 3
Open the lobby
The lobby usually opens by itself. If it does not, open your browser and it will take you there.
- 4
Pick a game
The host picks a game once enough players have joined. The light turns purple while a game is running.
The light
What each colour means.
The Cube has no screen. Its one light, the O, tells you what it is doing.
| Colour | What it means | What to do |
|---|---|---|
| White | Starting | The Cube is waking up. Give it a moment. |
| Blue | Ready | The Cube's WiFi is on. Join it from any phone. |
| Green | Players connected | Phones are in the lobby. Pick a game. |
| Purple | Game running | A game is on. New phones can still join in. |
| Orange | Updating | PloxOS is installing an update. Keep the Cube powered. |
| Red | Needs attention | Something needs a look. Open the Cube's page on your phone. |
Questions
Quick answers.
The lobby did not open on my phone.
Stay connected to the Cube's WiFi and open any web page in your browser. The Cube will send you to the lobby. If your phone says the network has no internet, choose to stay connected.
Someone's phone dropped out of the game.
Rejoin the Cube's WiFi and open the browser. Your place is kept and you pick up where you were. If that phone was running the game, another phone has already carried it on.
The light is orange. Can I use the Cube?
Orange means PloxOS is installing an update you agreed to. Keep the Cube powered and give it a few minutes. It turns blue when it is done.
The light is red.
Red means the Cube needs attention. Join its WiFi and open the lobby: the Cube's own page explains what is wrong. If it stays red after a restart, contact us.
Do I need an account?
No account is needed to play. An account at myplox.com lets you link your Cube, keep your games and get updates.
How do I link my Cube to my account?
While your phone is on the Cube's WiFi, the Cube's page shows a short code. Go to myplox.com/link and enter it. Codes work once and expire after a few minutes.
Still stuck?
Talk to a person.
We read every message and usually reply within two working days.
Email support
support@ploxinteractive.comSend a message
Use the contact form and pick “Help with my Cube”.
Your account
Devices, games and settings live at myplox.com.